Games of chance are a form of entertainment that should provide pleasure, not cause problems. As a responsible game organizer, Admiral FBiH is committed to protecting players, especially minors and vulnerable groups, by applying the highest standards of safety, information and risk prevention.
Our goal is for every guest to enjoy their stay at Admiral Clubs in a safe, measured and responsible manner. That is why we implement measures to prevent excessive gambling and raise awareness of potential risks.
Player protection encompasses a set of activities and rules aimed at preventing the development of problematic or pathological gambling. Our measures aim to identify risky patterns and provide support to avoid negative consequences for the player, his family and the environment.
Our prevention policy includes:
Entry to Admiral clubs and participation in games of chance is strictly prohibited to persons under the age of 18. Warnings are clearly displayed at all locations, and our employees conduct strict identity checks.
Responsibility towards young people does not end at the entrance to the club. We actively work to raise awareness about the harmful effects of premature exposure to games of chance, we do not advertise in media aimed at younger audiences, and we do not support activities aimed at minors.
Our advertising and communication activities are conducted in accordance with the highest ethical standards and applicable regulations. Advertising content is for informational purposes only and is never intended to encourage excessive gaming or create unrealistic expectations.
We never communicate that games of chance:
Admiral does not cooperate with projects and activities whose target groups are children and young people.
Our employees undergo training that enables them to recognize problematic behavior patterns, provide basic information about responsible gaming, and refer players to professional institutions when necessary.
Employee education is one of the key foundations of socially responsible gaming.
Transparency is the foundation of trust.
Our players have access to clearly highlighted information about the rules of the game, risks, and relevant contacts of professional institutions at all times.
The following are available in the clubs:
We respect the privacy of players, and we process all data in accordance with applicable regulations.
Admiral FBiH applies strict technical, regulatory and security standards to ensure fair playing conditions.
We guarantee:
We believe that a clearly regulated market is the only safe and sustainable framework for players and the industry.
We believe in the personal responsibility of each player. That's why we provide information on how to set your own gaming limits and how to request temporary or permanent self-exclusion from games of chance, in accordance with applicable regulations.
As part of our commitment to responsible gaming, Admiral actively contributes to the development of professional assistance for people facing problems related to gambling.
In cooperation with Prof. Dr. Sc. Meliha Bijedić, a certified psychotherapist, we supported the establishment of an SOS helpline – 080 02 00 25, active from September 28, 2023.
The SOS line allows:
This project has further strengthened the prevention and professional assistance network in Bosnia and Herzegovina, which we consider an important part of our responsibility towards players and the wider community.